The Challenge
Riverside Gardens, a 180-unit gated community in Kingston, was facing mounting financial challenges. With a 35% delinquency rate on maintenance fees, the association struggled to fund essential services like landscaping, security, and common area maintenance.
The management committee was spending hours each week manually tracking payments in spreadsheets, sending reminder letters, and trying to reconcile accounts. Meanwhile, the security gate relied on paper logbooks, making it impossible to audit visitor access or respond quickly to incidents.
The Solution
In early 2025, Riverside Gardens implemented FiWi Community across all operations:
Automated Fee Management
- Real-time account balances visible to every homeowner via the mobile app
- Automated payment reminders via email, SMS, and push notifications
- Clear escalation workflows for overdue accounts
- Transparent financial reporting accessible to all residents
Digital Visitor Management
- Resident pre-registration of visitors through the app
- QR code-based check-in at the security gate
- Real-time notifications when guests arrive
- Complete digital audit trail of all entries and exits
Centralized Communication
- Community announcements via push notifications
- Document portal for meeting minutes and financial statements
- Issue reporting system for maintenance requests
- Direct messaging between residents and management
The Results
Within 12 months of implementation, Riverside Gardens saw dramatic improvements:
Financial Recovery: The delinquency rate dropped from 35% to just 8%. Automated reminders and transparent balances motivated homeowners to stay current on their fees, recovering $2.5 million in the first year alone.
Operational Efficiency: The management committee cut administrative time by over 60%. What once took hours of manual tracking now happens automatically.
Resident Satisfaction: A resident survey showed 90% satisfaction with the new platform. Homeowners particularly valued the transparency of being able to check their balance and payment history anytime.
Security Improvement: With digital visitor management, the community saw a significant reduction in unauthorized entries and gate delays. The average visitor check-in time dropped from several minutes to under 30 seconds.
FiWi Community transformed how we manage our association. The automated reminders alone recovered millions in overdue fees, and our residents love the convenience of the mobile app.